Responsive Customer Service

Here when you need us | 24/7/365

At Cadence Rx, responsive customer service is more than a feature—it’s the foundation of our commitment to clients. With patient-centric services designed to support case handlers, we streamline medication management while enhancing the experience for claims professionals, injured workers, and decision-makers. 

Support that never sleeps

Support at every level starts with our dedicated customer service team, available 24/7/365 through real-time access via:

Live Chat

Email

Phone

You’ll always have a knowledgeable team ready to help—anytime, anywhere.

Intuitive Tools for Smarter Decisions

Through our secure web portal, clients can take advantage of:

  • Easy-to-use self-service tools
  • Robust reporting capabilities
  • Real-time insights into case and prescription activity

These features are designed to help you act quickly and confidently.

Direct Access to Clinical Experts

Need expert guidance on treatment options or medication concerns?

Claims professionals can connect directly with a Cadence Rx Clinical Pharmacist—24/7—to:

  • Answer medication and treatment questions
  • Educate patients on prescriptions
  • Support safe, effective recovery plans

Empowering Better Outcomes

At Cadence Rx, we don’t just manage medications—we empower people. By combining technology, clinical expertise, and always-on support, — we deliver a better workers’ compensation experience for everyone involved.

At Cadence Rx, we don’t just manage medications—we empower people. By combining technology, clinical expertise, and always-on support, — we deliver a better workers’ compensation experience for everyone involved.

WE'RE WITH YOU EVERY STEP OF THE WAY

Have a question? Need help now? We’re always here for you. 

“This program is so far and above any other PBM processing I’ve used before. Love it.”

Cadence Rx Client